Contact Page - Apr 7, 13:44:17

Contact Info

We welcome your messages and value your input! Your messages are directly forwarded to the founder, so don't hesitate to share your thoughts. Thank you for reaching out!

Phone:

+1 844 112 3244

Address:

1-2 West-Road, Broadway Complex, 12345 Cheyenne, Wyoming

Email:

support@gametableshop.com

Frequently asked questions

Have questions? We’re here to help

Are the products high quality?

Absolutely, the premium game tables we offer are crafted with meticulous attention to detail and using high-quality materials. From the sturdy construction to the flawless finish, each table is designed to elevate the gaming experience and withstand years of enjoyment. Our commitment to excellence ensures that every aspect, from functionality to aesthetics, meets the highest standards, providing customers with an unparalleled level of quality and satisfaction.

How does return working?

Returns for our premium game tables are straightforward and hassle-free. If for any reason you're not completely satisfied with your purchase, you can initiate a return within our specified return window. Simply contact our customer service team, and they will guide you through the process, which typically involves arranging for the item to be picked up and returned to us. Once we receive the table and confirm its condition, we'll process your refund promptly. Our goal is to ensure that you're completely satisfied with your purchase, and our return process reflects that commitment to customer satisfaction.

What is your cancellation policy?

Our cancellation policy allows you to cancel your order within a certain timeframe before the scheduled delivery date of your premium game table. Once your cancellation request is received and processed within this window, you'll receive a full refund of your purchase price. However, please note that if the cancellation request is made after the specified timeframe or after the item has been shipped, additional fees may apply. Our customer service team is available to assist you with any cancellation inquiries and ensure a smooth process.

Can I change the delivery address or payment method after I placed the order?

We understand that circumstances may change after placing an order for your premium game table. You can typically update your delivery address or payment method within a certain timeframe after placing the order by contacting our customer service team. However, please note that this ability may depend on the specific stage of processing your order has reached. Once the order has been processed or shipped, it may not be possible to make changes. Our customer service representatives are here to assist you with any modification requests and will do their best to accommodate your needs.

How does billing work?

Billing for your premium game table works as follows: When you place your order, the payment method you provided will be charged for the full purchase amount or any applicable deposit. You'll receive an electronic receipt confirming your payment. If you've opted for financing or installment payments, your billing schedule will reflect the agreed-upon payment plan. Any additional charges, such as taxes or shipping fees, will also be included in your billing statement. If you have any questions about your billing, feel free to reach out to our customer service team for assistance.

How do I change my account email?

To change your account email, you typically need to log in to your account on our website and navigate to the account settings or profile section. From there, you should find an option to update your email address. Click on this option, and you'll be prompted to enter your current email address and then provide the new email address you'd like to use. After entering the new email address, you may need to verify it through a confirmation email sent to both your old and new email addresses for security purposes. Follow the instructions in the confirmation email to complete the process. If you encounter any difficulties or have questions, our customer service team is available to assist you.

What are your working hours?

Our customer service team is available to assist you during our regular working hours, which typically span from 10am to 7pm GPT+2. If you need assistance outside of these hours, you can still reach out to us via email, and we'll get back to you as soon as possible during our next working hours. Additionally, our website may have resources and FAQs that could address your inquiries outside of our working hours.

What happens if my order arrives damaged?

If your order for a premium game table arrives damaged, we're here to help resolve the issue promptly. Please notify us as soon as possible after receiving the damaged item. Our customer service team will guide you through the process of documenting the damage, which may involve providing photographs or descriptions of the damage. Depending on the extent of the damage, we'll arrange for a replacement, repair, or refund of your purchase. We strive to ensure that you're completely satisfied with your purchase experience, and addressing any issues with damaged items is a priority for us.

What can I expect at my first consultation?

During your first consultation for a premium game table, you can expect a personalized and informative experience tailored to your needs and preferences. Our expert team will discuss your requirements, including the style, size, and features you desire in a game table. We'll showcase our range of premium options, highlighting the craftsmanship, materials, and customization possibilities available. Additionally, we'll address any questions or concerns you may have and provide guidance to help you make an informed decision. Our goal is to ensure that your consultation is productive and enjoyable, setting the stage for a seamless purchasing experience.

How fast will my order be with me?

The delivery time for your order of a premium game table can vary depending on several factors, including your location, customization options, and current order volume. Typically, we aim to deliver orders within [insert estimated timeframe], but please note that this is an estimate and may be subject to change. Once your order is placed, our team will provide you with a more accurate delivery timeline based on the specifics of your order. We strive to ensure timely delivery while maintaining the highest standards of quality and craftsmanship. If you have any specific delivery requirements or concerns, please don't hesitate to contact our customer service team for assistance.